Return policy                                                                                          

Returning a product to BISsupplies.com is very simple. First make sure you have all your information in front of you (order number, invoice), then contact our supplies department at 866-604-3677 and ask for an RMA. Our returns dept. will then issue you an RMA (Return Merchandise Authorization) Number, and will explain how to send the product back to us.

Returns will not be accepted without an RMA (Return Merchandise Authorization) Number and must be sent back in original packaging. The item(s) needs to be returned within thirty (30) days following the shipment date of the order from BISsupplies.com.
Original shipping charges are non-refundable.

RMA Numbers are valid for a period of 15 days from date of issue. Products not received by the Return Center within 15 days may become ineligible for credit.

Returning defective merchandise Every item we sell comes with our Guarantee Against Defects. If a product is defective in any way, please contact us at 866-604-3677 to verify the defect. Upon verification, you will be issued an RMA (Return Merchandise Authorization) number that will be valid for 15 days. Shipping and handling charges refundable for defective products only.

Shipping policy                                                                                       

When will my order be shipped?
Orders on In-stock items will be shipped within 48 hours of receipt of order.

Where do you ship to?
At this time, we only ship within the United States except for Alaska & Hawaii. We do not ship overseas.

What other costs are involved?
Minimum order is $50.00. An order fee of $5.00 will be added to all orders under $50.00
Minimum shipping charge is $6.00. Any large quantities or bulk items will have increased shipping charges.
You will be notified of any additional shipping charges before we ship your product.